Over the past months, we have had to review our shipping costs and logistic suppliers due to the increase in shipping costs and delayed shipping timeframes from COVID-19. In the short term, we have had to increase our flat shipping rate from $20 to $25 for all shipments, and no longer offer a complimentary shipping option. We will continue to review the issue and investigate other options so we can reduce these costs and pass on the savings. We thank you for your understanding during these unprecedented times.
Physical Distancing During Delivery
As of Tuesday the 24 March 2020 all orders will be delivered without a signature. This is to create a safe physical distance between our patients and the delivery employees. Your package will be left in a safe place at your shipping address, if this cannot be done, it will be taken to the local post office/collection centre for you. For updates on the location of your package please see your tracking number.